At Event Sense we provide bespoke branding techniques and advanced marketing methods that will leave your competitors reeling. Your mission, like a Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company’s new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company’s customer management policies

Required Experience:

• High School Diploma or GED required; college degree preferred

• Customer service experience a plus

• Phone-related customer service a major plus

• Familiarity with Microsoft Windows, Word, and Excel applications

• Bilingual language skills a plus

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance